FAQ – Michael Grinder & Associates


What payment methods do you accept?

We accept most major credit cards (e.g. VISA & MasterCard), PayPal, and checks when ordering online. We also accept business or educational purchase orders. These can be paid by check, with most major credit cards, or with a free bank transfer.

My credit card was declined. What’s going on?

There are several reasons a credit card can be declined. Some of the reasons include:
• You’ve simply entered the details of the card incorrectly. Re-check the card number, expiration date, and CVV code.
• The address you’ve entered isn’t the same address you’ve provided to the card issuer. Most importantly, the zip codes need to match.
• You’ve reached your daily spending limit allowed by the card issuer. You’re attempting a purchase that goes over your maximum transaction amount allowed by the card issuer.
• There’s been a fraud alert placed on your account by the card issuer.

After verifying you’ve entered your details correctly, your best bet is to contact your card issuer directly.

Will I receive confirmation of my order?

When you complete your order on michaelgrinder.com, you will receive confirmation by email that your order was successfully submitted.

What if I don’t receive a confirmation of my order?

If you placed an order on michaelgrinder.com but have not received an order confirmation email within a few hours, the email may have been blocked by email filtering software. Check your spam/junk folder. If you or your email provider use a filter or spam blocker, please add info@michaelgrinder.com to your Address Book or “white list.” This will ensure that you receive emails regarding your Michael Grinder & Associates order status.

How do I access my account or view my orders?

You will need to log in on this page to access your account and orders.

I don’t remember the username for my account. How do I find it?

You can recover your username for michaelgrinder.com by going here and doing a password reset and entering your email address. The email you receive will provide your username.

How do I access my purchased digital video?

You will receive a link via email to view your digital video, and you can also find the digital video in your Orders tab in your account.

Can I watch my video with captions?

Yes! English captions are available on each digital video product. Just click the “cc” icon on the bottom right-hand side of the video player. You can toggle the captions on and off with that button.

What if I delete my account, can I still have access to my digital video purchase? And if so, how?

If you delete your account with us you will lose access to your digital files. However, we might be able to reconnect you to previous purchases upon reestablishing your account.

I’m using an Apple (iOS) device and I can’t download my audio file. How do I do that?

Mobile Apple devices (iPad, iPhone, iPods, etc.) are only able to stream the audio files from a browser. Other Apple products (computers like MacBooks, iMacs, etc.) can download the file. If you’d like to download your audio file (e.g. for offline use), download the file to your desktop (or laptop) computer and then either play the file or add the file into your iTunes library.

I ordered an eBook and received confirmation of my order, but I haven’t received my book. Where is it?

We do have a process in place should you have issues receiving your eBook link. Please review the following:
• Check the orders tab in your account.
• Verify the email link wasn’t sent to your spam/junk folder.
• Request that the link be resent to you by emailing us.
• Provide an alternative email address to send the link to.

Do you have any discounts available for bulk orders?

Yes! We offer deep discounts for educators for the following educational titles: ENVoY – Your Personal Guide to Classroom ManagementA Cat in the Doghouse, and A Healthy Classroom
• 10 or more receive 20%
• A full box of more receive 40%
Although the number of copies per box varies, the specific number is quoted on each qualifying product. Our website automatically calculates your discount.

Do you accept returns after 30 days?

Yes! However, there are percentage restrictions. You can return 25% of the total number of copies purchased after the 30 days has passed from the original purchase date.

What about titles that are old or out of print, do you accept returns after 30 days?

Once a new edition is printed, the old ones are considered out of date and are no longer eligible for return after the initial 30 days has passed from the original purchase date.

How can I find a seminar in my area?

We have a couple different options available. You can email us with the class name and location you are interested in. In addition, you can call us at (360) 687-3238.

How late can I register for a seminar?

While pre-registration is encouraged to guarantee a seat, you may register at the door if space is available. If you have not pre-registered, please contact our Customer Service Department at (360) 687-3238 to confirm both space availability and that there have been no changes.

Can I receive continuing education credit for attending your seminars?

YES! Many of our programs qualify for a variety of continuing education credit. For more information, please see the individual class description pages, our online store or contact us directly.

How do I obtain verification of attendance for reporting purposes?

Please contact the Customer Service Department at (360) 687-3238 to address your individual certificate needs. The certificates may be used to verify your participation/attendance for meeting professional education requirements.

What is your seminar cancellation policy?

Substitute registrants are welcome and may be named at any time. If you cancel 14 or more business days in advance, you will receive a refund, minus a $20 service charge. If you cancel within five business days, you are not entitled to a cash refund. However, as a courtesy, we will allow you to apply your payment towards a future seminar within one year from the date you cancel. Your payment is transferable. Please note: if you do not attend and you do not cancel as described above, you’re responsible for the entire payment. In addition, some seminars have a non-refundable deposit. Where the non-refundable deposit applies, the $20 service charge does not apply. For those seminars that have a non-refundable deposit, if cancellation notice is provided within five business days, we will allow you to apply your payment toward a future seminar within one year from the date you cancel.

What if I can’t attend the seminar I signed up for, but want to send someone else in my place?

We can make substitutions at any time. Just call our Customer Service Department at (360) 687-3238 and we will take care of everything!

I require special accommodations. What should I do?

All of our seminars are held in facilities that are handicap accessible. If you have other needs, please contact our Customer Service Department at (360) 687-3238 at least two weeks prior to the seminar date to address your specific needs.

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