How to Have Difficult Conversations
How to use nonverbal communication skills to deliver bad news
One of the most common situations we all find ourselves in is having to deliver news that is other than positive. At best, it is precarious to be the bearer of such tidings.
The danger involved is legendary. In his play Oedipus Rex, Sophocles says, “Nobody likes the man who brings bad news.”
It is purported that the Romans, upon hearing the bad news, took their frustrations out on the messenger by killing the person. Hence the phrase, “Don’t kill the messenger.”
As messengers, how do we convey factual information that is often interpreted as negative by others without our becoming associated, in their minds, with their reactions to the message? You’ll want to attend this workshop to learn the best methods to achieve this.
Eight components make up this exciting seminar. They will be taught separately and then interwoven to collectively create the fabric of How to Have Difficult Conversations (formally, How Not To Get Shot!).
The How to Have Difficult Conversations material comes from a bold vision created by Harvard University’s Fisher and Ury. In their work, most notably Getting to Yes, they created the macro goal of preserving the relationship while dealing with tough issues. How to Have Difficult Conversations! is the micro level of Fisher and Ury’s macro level.