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Have you ever found yourself in a sudden conflict, where strong emotions take over and a professional discussion quickly escalates into personal attacks? 

In those moments, it can feel like we can’t keep up with the adrenaline, leaving us with a “deer in the headlights” look. Words seem to vanish, and time feels frozen while those around us appear to carry on. 

This is what we call a Difficult Conversation. 

Fortunately, with a few techniques, you can regain your composure and handle even the toughest situations with confidence.

While we can’t control how others behave, we can certainly control our responses.

My dad taught me to breath low when my emotions were high as a child, and it’s a concept I still carry with me to this day. Together, we provide valuable tools to help you regain control over your breathing, ensuring that your brain receives the oxygen it needs to think clearly and respond effectively. 

We can use both proactive and reactive non-verbal strategies to navigate these challenging situations, allowing us to focus on positive outcomes while maintaining respect for everyone.

Thank you for being here with us, 

Krista Grinder-Dettloff and Michael Grinder