Research indicates that 80-90% of all communication is non-verbal. In this book, you will learn the difference between the science and the art of non-verbal communication, and how to apply this knowledge to your everyday life. Michael’s delineation of the 21 patterns of what you can do with your eyes, voice, body (including gestures and location) and breathing is a major breakthrough. What is amazing is that most of the patterns are cross-culturally accurate.
Pivotal to Michael’s discovery is the emphasis on breathing. He is able to behaviorally answer the perennial conundrum of, “How does the practitioner know if they have permission to interact with another person?” This work behaviorally substantiates what most of us know intuitively. The second half of the book are some common applications of the non-verbal communication patterns.
This is an adaptation of Fisher and Ury’s Getting to Yes win-win template to a practical micro level. Just like there are 26 letters that are the foundation of all words, so too are there 21 patterns from which all non-verbal communication is comprised.